We never sell any of the details you give us to third parties.
We collect names and email addresses so that we can provide services including our newsletter.
We respect your privacy and work hard to meet our regulatory requirements.
Who are we?
What personal data do we collect?
We only collect the personal data we need. Personal data is any information which identifies you, or which can be identified as relating to you personally, including but not limited to your name, address, phone number, email address, gender, age, date of birth, title, personal description, photographs, usernames and passwords.
We may automatically collect information when you use our digital services such as the website. This may include the pages you have visited, information about the device or browser you are using, any errors you encountered and data relating to any online transactions such as order numbers and online shop purchases.
How we use your personal data
We only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation and Privacy of Electronic Communication Regulation. Below are the main ways that we will use your data depending on the nature of our relationship with you and how you interact with us.
To provide a service: we use your information deliver services, such as processing the terms you search for in order to return results.
To communicate with you: we use your information, such as your email address, to contact you when required. For instance, to respond to an enquiry or to issue our newsletter. We may intermittently contact you about upcoming changes to our service or to alert you to an upcoming offer.
To maintain and improve our services: we will use your information when necessary to ensure that our services are working and to make improvements to our services, for example, improving our search terms.
To develop new services: we use your information to develop new services, for example new products on our shop and new articles for our magazine that will interest our users.
To process payments and deliver products: when you use our online shop we will use your information to process the payment and deliver the items.
Measure performance: we use data for analytics and measurement. This allows us to understand how our services are used and how we can improve.
Depending on your settings, Google may show you personalised ads based on your search preferences. You can control what information we use to show you ads by visiting your ad settings.
We may also need to provide your personal data if we’re asked by the police, or any other regulatory or government authority investigating suspected illegal activities.
We will not sell your personal information to a third party.
Cookies and links to third parties
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit. Cookies are controlled by your web browser settings. You are in control of whether they are used depending on how they are set.
Our website contains links to and from other websites. If you follow a link to any of these, they will have their own privacy policies for which we do not accept any responsibility of liability.
Storing your information
We are based in the UK and store your data within the European Union (EU). Third party websites may be located outside of the EU. All data is held securely. We only keep your information for as long as required for the purposes it was collected for. This will depend on the information, what it is being used for and any statutory legal requirements.
Payments and card security
Our online payment solutions are carried out using a ‘payment gateway’ (such as PayPal) which is a direct connection to a payment service provided by a bank. This means that when you input card data into the payment page, you are communicating directly with the bank and the bank passes your payment to us. This means that your payment card information is handled by the bank and not processed or held by us.
Disclosing and sharing information
We do not sell or share your personal information with other organisations. We may be obliged to disclose your personal data to third parties to comply with a legal obligation or to enforce an agreement, such as the Police.
Your data protection rights
You have a right to access the personal data we hold for you. This right may be exercised by emailing firstname.lastname@example.org. You will be asked to provide proof of identity, what information you want to access, where it is likely to be held and the date range of the information.
If we hold personal information about you, we will give you a copy of the information in an understandable format together with an explanation of why we hold and use it. We will aim to respond to any requests for information promptly, and in any event within the legally required time limits (30 days). This timeframe may be extended by up to two months if your request is particularly complex.
Withdrawal of consent
If you sign up to our newsletter, you are completely entitled to change your mind at a later date. Where you have given consent for us to use your personal data, you have the right to withdraw that consent at any time. You also have the right to ask us to stop using your personal data for direct marketing purposes. To stop receiving an email from a us, please email email@example.com.
Amendment of personal data
You remain in control of your personal information meaning that you can update or amend it at any time. You can inform us of the changes at firstname.lastname@example.org. Once informed, we will make the necessary corrections. You may be asked to provide ID.
What to do if you're unhappy
Please email us at Samantha@greenhare.co.uk and we will be happy to resolve your problem. You have the right to contact the Information Commissioner’s Office (“ICO”) (the UK data protection regulator). For further information on your rights and how to complain to the ICO, please refer to the ICO website.